Customer Knowledge Base
Browse through our knowledge base to find answers to common support issues.
Practice Management Software
Software
- How to uninstall Zoom - Mac
- Recover ODMS deleted files
- Changing Zoom Level / Position Within RadiAnt
- Changing Brightness/Contrast Within RadiAnt
- Browsing Series and Images within RadiAnt
- Opening a DICOM Images In RadiAnt
Medical Director and Bluechip
Medihost 2FA (Duo)
General Troubleshooting
- How to format a USB Drive with FAT file system using *Mac*
- How to format a USB Drive *Windows*
- How to powercycle a Computer / Device
- Accessing Your End Of Month Backup Downloads
- How to add, remove, or change a user account or email on your Medihost Health Cloud system
- How to Show the Password in Teamviewer
Remote Desktop
- Changing your own password in the Remote Session
- How to pin items to taskbar
- How to setup VPN and RDP on iPhone or iPad
- What to do if you can't connect to your Medihost Server
- How to Change your Password on a Medihost Hosted System
- How to Fix a Stuck or Frozen Application in your Medihost Hosted Environment
Argus
Medphone
- Setting up a new Sennheiser d10 headset with a Yealink phone
- MedPhone | SoftPhone App | Increase Mic Volume (For Android/Samsung)
- How to Enable call forwarding on Yealink Phone
- Medphone User Guide
- How to Set up aYealink EHS36 with Plantronics Wireless Headsets
- How to Connect a YeaLink T46S/G to WiFi
- Setting the default Email Address for 3rd Party apps (I.e Zoom)
- Set up an automatic reply within Outlook
- How to recover deleted items in Outlook
- How to fix graphical glitches or errors in Outlook 365
- Creating an Outlook rule to filter out Automatic Replies from Reception.
- How to Setup a Microsoft 365 Email Account on Your iPhone
Transcription and Dictation
- How to Fix 'No Device Found' in Olympus Transcription Module
- How to Set an Auto-Backspace in Olympus Transcription Module
- How to Configure the Olympus Dictation App
- How to Change your Olympus Foot Switch Settings in Transcription Module
- Olympus Transcription Module Sound Issues in a Medihost hosted environment
Genie
- How to force quit a frozen genie client
- Configuring Printing Preferences in Genie
- How to Connect to a New Genie Server
- Unsent Letters in the GenieSync Outgoing directory
- How to Add an Administrator to Genie
- How to Pair a TYRO Terminal in Genie