Everytime the user tries to log in to genie the login window simply disappears.
Problem found with in HIC module.
1: Ensure all users are logged out of genie server.
2: Restart the genie server application.
3: Uninstall and reinstall the Java and HIC module.
4: Please follow below steps to install HIC module on the genie server:
- Go into Special > Software Updates.
- Tick the checkbox on the left hand side next to HIC Online.
- Click on Install 1 Item at the bottom of the window.
- When prompted as to whether you would like to store the update or apply now, select Apply Now.