This guide is for recovering emails and other Outlook items that have been deleted in the recent past. By default, deleted items are retained for 30 days before being automatically permanently deleted. This retention period can be extended essentially indefinitely, but extending it will not retrieve already permanently deleted items.
Emails which have been permanently deleted manually are still retrievable for a further 14 days after time of deletion. Once past this point, they are irretrievable. We are able to extend this retention period to 30 days if requested, but not any longer than that.
- In the event of somebody accidentally deleting emails, or deleting emails that later need to be retrieved, your first port of call is the Deleted Items folder in Outlook. It may also be labelled “Trash”. This is usually located below Sent Items in your sidebar. Click on it.
- This will open a folder of all recently deleted mail. You can move any deleted email from here back into your inbox or elsewhere in your mailbox by simply dragging and dropping it into the appropriate folder.
- If your email was deleted within the last thirty days, but is not in your Deleted Items folder, it may still be found in the hidden Recoverable Items folder. This can be accessed by clicking the folder tab in the top ribbon.
- Click the “Recover Deleted Items” button as highlighted above.
- In the window that opens, you can see all items that are still recoverable. To restore an item, select it, ensure that “Restore Selected Items” is ticked and NOT “Purge Selected Items”, and click OK. The item will reappear in the last folder it was in before it was deleted.
- If you still cannot find the email, and it was definitely deleted within the retention period, please contact Medihost support.