It is not possible to cancel an ECLIPSE claim through Genie, no matter how quickly you realise your mistake. You will need to cancel it directly with either Medicare or the health fund.
You can check the status of your IMC Claim to determine who to contact to cancel the incorrect claim. To check the status of the IMC Claim, follow the below steps.
- Navigate to File > Maintenance and Reports > Daily tab.
- Click on ECLIPSE IMC Transmission to open the IMC Claims Control window.
- Highlight the claim in the list.
- Click Get Report Status.
If the process status is ‘MEDICARE_ASSESSING’, you will need to call Medicare to cancel the claim.
If the process status is ‘HEALTH_FUND_ASSESSING’, call the fund as Medicare has already forwarded the claim to them.
Depending on the advice from Medicare or the fund, you will need to either delete the claim now or wait until the claim is rejected.
Alternatively, if they were able to edit the claim details on their servers, you may be advised to just edit the invoice in Genie without resubmitting.