If you receive a HIC Online Error 21003 or similar relating to the HIC store, please follow the steps below to resolve it.
1. As soon as you double click on the Genie icon, hold the ALT key.
2. Highlight the database that says Genie
3. Click the Custom tab.
4. Tick Force the update of the local resources and then press OK.
You Genie will download the HIC store again and your issue should be resolved.