Transcription Module - No device found message
This error usually occurs for one of four reasons; you didn’t log off properly and left the Dictation Module open, you do not have the correct Terminal Services Transcription client installed, you do not have the Terminal Services Transcription module client installed at all, or you have an issue with the sound device on your local computer.
1. Properly log off the Terminal Server and then log back on
2. How to check that you have the Olympus Dictation Module installed and what version a. Go to the ‘Control Panel’
b. Go to ‘Programs and features’
c. Scroll through and look for ‘Olympus Terminal Service ClientVD’ If you do not see it at all in this list, you will need to install it in order to do dictation.
d. Check you have the correct version If you do see it in the list, please check the version number in the far right column.
3. Check that the sound is functioning on your computer. a. Check you haven’t set your sound to mute. In the bottom right corner next to the clock, a red crossed circle will show if sound is muted. To unmute – click the icon and then click the little speaker to unmute
b. Go to somewhere such as you tube on your local computer to play a video or music to confirm if you can here sound
c. Check that you do not have any errors showing for sound devices in the Device Manager i. Open ‘Computer Management’
ii. Open ‘Device Manager’
iii. Make sure that you can see ‘Sound Audio and Game Controllers’ in the list on the right hand side and that there are no ? or ! marks on any Audio devices
If you have a problem with the audio device, please contact Medihost for further support