If you've recently signed up for Medphone, any system changes are free of charge for the first 2 weeks so we can make sure it works best for your practice.
Any minor changes requested after this time will incur a $49 charge. Some requests may involve a full system overhaul and will require us to quote you for the work.
Some examples of minor changes include:
- Changes to the hours your phones ring.
- Adding/removing phones from a ring group or call queue.
- Configuring new voicemail or holiday messaging.
- Updating hold music.
- Diverts to a different location or mobile phone for the day.
When we implement your new phone system we will try our best to configure it so you can perform most of these functions, however some unique circumstances will require our intervention.
If you have any questions or need to make any changes to your phone system, please call Medphone on 1800 174 663