This video will run you through the basic set up of your new cloud softphone including adding call parks.
The Cloud Softphone app runs on your mobile phone, replicating almost all the features of a physical handset. This guide will cover the most used features of Cloud Softphone
To place a call, select the Dialpad icon from the menu bar, enter the phone number you wish to dial, then press the Dial icon.
Mute and Hold
You can mute your microphone while in a call, by pressing the Mute button. To unmute, press the button again.
To place a call on hold, press the Hold button. To resume the call, press this again.
While you're in an active call, you can transfer the other party to another PBX extension or external number.
To do so, press either the Transfer or Att Transfer button.
- Transfer: Conducts a blind transfer, that will send the call directly to the destination party
- Att Transfer: Conducts a warm transfer, connecting you to the destination party to introduce the call before putting the caller through
Initiating a transfer will automatically put the original caller on hold and display the dial pad. Enter the number of the destination party, then press the Transfer button or the Dial icon, depending on your transfer type.
If you're performing an attended transfer, you will connect to the target party and can either press Transfer to pass the call to them, or Cancel to return to the original caller.
Conferencing A Call
To initiate a conference, while you're on a call, press Add Call. Enter the phone number of the person you wish to conference in, then press Dial.
Once connected, press the Join button to add the third party into your call.
To set up call parking, press the Star to go to your favourites.
Click the Menu option, then choose Edit to enter edit mode and click the + button to add a new extension
Enter Call Park and type P700. Turn on the busy lamp option.
Enable the Busy Lamp Field option, then click the tick to save (Android), or press the save button (iPhone).
Repeat the above steps to add your parks. Park 1 will be P701, Park 2 is P702, and onwards as below:
To use the call park feature on the softphone, when on a call press the transfer button:
Then press the star to go to your saved extensions and press Call Park. Please note that you should attempt to do this as quick as possible as after pressing transfer the caller will only hear silence and could suspect the call has dropped.
Press the Call Park option you made.
You will now see them in the first available park as below. Select it to pick up the call again.