If you have the wrong address book entry in your practice management software and Argus attempts to send to it, you will receive the below error:
Subject: [ArgusAgent v7.8.4] (Event Error Notification)
There have been Agent Event errors at 'Your Practice'
Location Name: Dr Example
Event Name: Pickup HL7 File(s)
Error: Could not find the Address Book entry matching the Email Address 'firstname.lastname@example.org'
File Name: Smith_John_22466_2.hl7 Email Address:
email@example.com Doctor's Name: Dr Example ArgusAgent
Event: Genie Pickup HL7
Version: ArgusAgent (7.8.4 - 24/08/2020).
Sometimes Argus won't be able to correct this issue and will require you to manually move this letter in order to stop the error event emails. Watch the video for instructions on how to resolve this issue yourself.